Frequently Asked Questions
You can easily schedule a virtual appointment with one of our pain care specialists through our website. Simply choose a time that works for you, and we’ll send you a secure link to join the consultation.
Yes, most of our products require a prescription, which is provided during your telehealth consultation. Our doctors will assess your condition and issue the necessary prescription to ensure you receive the right support.
After your consultation and product selection, we process your order immediately. Most products are shipped within 1-2 business days and arrive within 3-5 business days, depending on your location.
Yes, your privacy and security are our top priorities. All consultations and personal data are handled via HIPAA-compliant, secure platforms to ensure your information is kept private and safe.
Additional Questions
We accept most major insurance plans. After your consultation, our team will guide you through submitting your claim or help with any paperwork needed.
We provide a wide range of orthopedic supports and medical equipment, including braces for knees, ankles, shoulders, necks, backs, and dental TMJ supports.
Our doctors specialize in a wide range of pain-related conditions, including joint pain, back pain, muscle strains, tendonitis, TMJ issues, and more. If you're unsure, our doctors can discuss your symptoms during the consultation and determine if telehealth is right for you.
Yes, telehealth consultations are effective for assessing pain, providing treatment recommendations, and issuing prescriptions for medical equipment. Our doctors are trained to conduct thorough evaluations remotely, ensuring you receive the same level of care you would in a traditional in-person visit.
Yes, all of our doctors are licensed, experienced pain care specialists. They have the expertise to evaluate your condition, provide personalized recommendations, and issue prescriptions for the right equipment.
Our telehealth consultations typically last between 15-30 minutes, depending on your needs. The doctor will thoroughly assess your pain and discuss your treatment options, ensuring you receive the care that's right for you.
Yes, after evaluating your condition, our doctors will issue a prescription for any necessary medical equipment. The prescription will be sent directly to our online shop, so you can easily purchase the recommended products.
Before your consultation, make sure you have a quiet, well-lit space for the video call. Have a list of any symptoms, medications, or questions ready for the doctor to ensure a thorough evaluation.